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Title
Text copied to clipboard!Healthcare Scheduler
Description
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We are looking for a detail-oriented and organized Healthcare Scheduler to join our medical team. The ideal candidate will be responsible for coordinating patient appointments, managing provider calendars, and ensuring efficient use of clinical resources. This role is essential in maintaining smooth operations within a healthcare facility, ensuring that patients receive timely care and that providers are scheduled effectively.
As a Healthcare Scheduler, you will interact with patients, physicians, nurses, and administrative staff to arrange appointments, verify insurance information, and confirm availability. You will use scheduling software and electronic health records (EHR) systems to manage appointments and maintain accurate records. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are crucial for success in this role.
You will also be responsible for handling cancellations, rescheduling appointments, and managing waitlists. In addition, you may assist with pre-appointment preparations, such as sending reminders, collecting necessary documentation, and ensuring that patients are informed about their upcoming visits. The Healthcare Scheduler plays a key role in enhancing patient satisfaction and optimizing the workflow of healthcare providers.
This position requires a high level of professionalism, discretion, and customer service. You must be comfortable working with confidential patient information and adhering to HIPAA regulations. Previous experience in a medical office or healthcare setting is preferred, and familiarity with medical terminology and scheduling systems is a plus.
If you are passionate about healthcare and enjoy helping others while keeping operations running smoothly, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Coordinate and schedule patient appointments
- Manage provider calendars and availability
- Verify insurance and patient information
- Handle appointment cancellations and rescheduling
- Maintain accurate records in scheduling systems
- Communicate with patients and healthcare staff
- Send appointment reminders and follow-ups
- Assist with pre-appointment preparations
- Manage waitlists and prioritize urgent cases
- Ensure compliance with HIPAA and privacy regulations
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a healthcare setting preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency with scheduling software and EHR systems
- Knowledge of medical terminology is a plus
- Ability to handle confidential information discreetly
- Customer service experience is beneficial
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
Potential interview questions
Text copied to clipboard!- Do you have experience scheduling appointments in a healthcare setting?
- Are you familiar with any electronic health record (EHR) systems?
- How do you handle scheduling conflicts or last-minute cancellations?
- Can you describe a time you provided excellent customer service?
- Are you comfortable working with confidential patient information?
- What strategies do you use to stay organized and manage multiple tasks?
- Do you have experience verifying insurance information?
- How do you prioritize urgent appointment requests?
- Are you familiar with HIPAA regulations?
- What scheduling software have you used in the past?
